Cisco 6851
Quickstart
Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.
- Are you a visual learner? Watch this video playlist.
Call Forwarding
Automatically forward incoming calls to an internal extension or external number.
- Press .
- Select .
- Dial the forwarding destination (internal extension or external number).
- Turn On the desired forwarding type.
- Forward All : Forwards all incoming calls.
- No Answer : Forwards all unanswered incoming calls.
- Busy : Forwards all incoming calls while you're in a call.
- If you selectedNo Answer, enter how many rings to wait before forwarding.
- Press the Set softkey.
Do Not Disturb (DND)
Speed Dial
Assign regularly dialed numbers to additional line keys on your phone.
3-Way Calls
Speak with two parties simultaneously by creating a mini-conference call on your line.
- While on an active call, press the Conf softkey.
- Dial the internal extension or external number to add to the conference.
- Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
- Press the softkeys.
Transfer A Call
Warm Transfer
Hold
Modify Ringtone
Presence Monitoring
Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.
- To presence monitor, a system admin must enable this feature on your phone.
- The lines you want to presence monitor must be speed dial assignments on your phone.
- The number of contacts you can presence monitor is limited the number of line keys on your phone.
Supported Features
See what features are supported on your phone.
Call Handling Features
- Warm Transfer
- Blind Transfer
- Do Not Disturb (DND) (synchronization with all of the user's other devices)
- Call Forward All
- Call Forward Busy
- Call Forward No Answer
- Intercom (* + ext)
- Hold
- Reject
- Multi-way Calling
- Anonymous Call Rejection
- Call Waiting
- On-hook Dialing
- Speakerphone
User Interface Features
- Adjustable Ringer Volume
- On Device Directory
- LDAP Directory
- Call Logs
- Electronic Hook Switch (EHS)
Feature Keys
- 4 SIP Accounts
- 4 Upper Multifunction Keys (supports line assignments)
- Voicemail Button
- Mute Button
- On Device Speed Dial Edit
Display
- Black & White Display
- Message Waiting Indicator (MWI)
- Caller ID (CID)
- Shared Line Appearance (SLA)
- Time/Date Display
- On-Screen Message Display
Network & Provisioning
- Power Over Ethernet (POE)
- PC Connection
- Gigabit Ethernet
- Cisco Multicast (up to two group subscriptions supported)
- Web Interface Provisionable
- Secure Provisioning
Hardware
- Digital Sidecar w/14 Programmable Keys (supports line assignments)
- Wired Headset
- Utilizes AUX port and headset jack.
- EHS must be enabled.
Provisioning
- Verify you have created a device profile.
- Verify you have assigned the phone's MAC address to the device profile.
- Verify you have properly plugged in the phone.
From the Phone Menu
Learn how to provision your phone from the phone menu.
From the Web UI
Learn how to provision your phone from the web UI.
Factory Reset
Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.
Reset Secure Provisioning
After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
- From , click Reset.