Aastra 6867i
Quickstart
Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.
Call Forwarding
Automatically forward incoming calls to an internal extension or external number.
- Press
. - Select Call Forward.
- Scroll to the desired mode.
- All: Forwards all incoming calls.
- No Answer: Forwards all unanswered incoming calls.
- Busy: Forwards calls that arrive when you're already in a call.
- Enter the internal extension or external number to which calls will be forwarded.
- If you selected No Answer, enter how many rings to wait before forwarding.
- Press the checkmark key to change the state to On.
- Press the Save softkey.
Do Not Disturb (DND)
Stop your phone from ringing and send all incoming calls directly to voicemail.
Voicemail Access
Check your voicemail from your phone.
Speed Dial
Assign regularly dialed numbers to additional line keys on your phone.
- Press and hold an unassigned softkey.
- Enter a Name and the internal extension or external number in the Number field.
- Press the Save softkey.
3-Way Calls
Speak with two parties simultaneously by creating a mini-conference call on your line.
- While on an active call, press
. - Dial the internal extension or external number to add to the conference.
- Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
- Press again.
Transfer A Call
Warm Transfer
Place a current call on hold and speak with the destination party before transferring the call.
- While on an active call, press
. - Dial the internal extension or external number.
- Speak with the destination party.
- Press again.
Blind Transfer
Transfer a call to another party without speaking to them first.
- While on an active call, press .
- Press before the destination party answers.
Tip: To transfer a call directly to voicemail, dial 0 + extension.
Hold
Place a call on hold while you take some time to look up an answer to a question or answer another call.
- Press
.
Modify Ringtone
Choose a new ringtone for your phone or assign a different ringtone to each of your lines.
- Press .
Presence Monitoring
Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.
- To presence monitor, a system admin must enable this feature on your phone.
- The lines you want to presence monitor must be speed dial assignments on your phone.
Supported Features
Call Handling Features
- Warm Transfer
- Blind Transfer
- Do Not Disturb (DND)
- Call Forward All
- Call Forward Busy
- Call Forward No Answer
- Intercom (* + ext)
- Hold
- Reject
- Multi-way Calling
- Call Waiting
- On Hook Dialing
- Speakerphone
- Stutter Tone
User Interface Features
- Adjustable Ringer Volume
- Call Logs
- On Device Directory
Feature Keys
- 9 SIP Accounts
- Dedicated Line Keys
- Upper Multifunction Keys – 6 Physical / 20 Virtual (supports line assignments)
- Lower Multifunction Keys – 4 Physical / 18 Virtual
- 2 Physical Line Keys
- Mute Button
- On Device Speed Dial Edit
Display
- Color Display
- Message Waiting Indicator (MWI)
- Caller ID (CID)
- Busy Lamp Field (BLF)
- Time/Date Display (does not support Arizona Timezone)
- On Screen Message Display
Network & Provisioning
- Cisco Multicast
- On Device Ethernet (PoE)
- PC Connection
- Web Interface Provisionable
Hardware
- Up to 3 sidecars w/36 Programmable Keys each (supports line assignments)
- Wired Headset
Provisioning
- Verify you have created a device profile.
- Verify you have assigned the phone's MAC address to the device profile.
- Verify you have properly plugged in the phone.
From the Phone Menu
Learn how to provision your phone from the phone menu.
From the Web UI
Learn how to provision your phone from the web UI.
Factory Reset
Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.