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Aastra 6863i

    Quickstart

    Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

    Call Forwarding

    Automatically forward incoming calls to an internal extension or external number.

    1. Press .
    2. Select Call Forward.
    3. Scroll to the desired mode and change the state to On.
      • All: Forwards all incoming calls.
      • No Answer: Forwards all unanswered incoming calls.
      • Busy: Forwards calls that arrive when you're already in a call.
    4. Enter the internal extension or external number to which calls will be forwarded.
    5. If you selected No Answer, enter how many rings to wait before forwarding.
    6. Select Set > Done.
    What to do next: To disable call forwarding, change the state to Off.

    Do Not Disturb (DND)

    Stop your phone from ringing and send all incoming calls directly to voicemail.

    Calls are not logged in your missed calls.
    Press the DND softkey to enable/disable.

    Voicemail Access

    Check your voicemail from your phone.

    1. Dial *99.
    2. Dial your password (default 0000).
      Download your Voicemail Menu Guide.

    Speed Dial

    Assign regularly dialed numbers to additional line keys on your phone.

    1. Press and hold an unassigned softkey.
    2. Enter the Name and Number.
    3. Press the Set softkey.

    3-Way Calls

    Speak with two parties simultaneously by creating a mini-conference call on your line.

    1. While on an active call, press the Conf softkey.
    2. Dial the internal extension or external number to add to the conference.
    3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
    4. Press Conf again.

    Transfer A Call

    Warm Transfer

    Place a current call on hold and speak with the destination party before transferring the call.

    1. While on an active call, press .
    2. Dial the internal extension or external number.
    3. Press the Dial softkey.
    4. Speak with the destination party.
    5. Press again.

    Blind Transfer

    Transfer a call to another party without speaking to them first.

    1. While on an active call, press .
    2. Dial the internal extension or external number.
    3. Press before the destination party answers.
      Tip: To transfer a call directly to voicemail, dial 0 + extension.

    Hold

    Place a call on hold while you take some time to look up an answer to a question or answer another call.

    1. Press .
    2. Press the Line key to retrieve the call.
      Tip: If you have multiple calls on hold or your held call information is not on the screen, press ◄ or ► to view more information about the calls currently on hold.

    Modify Ringtone

    Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

    1. Press .
    2. Select Preferences > Tones > Ring Tones.
    3. If there are multiple lines assigned to the device, select the line you wish to modify.
    4. Select the desired ringtone (highlight to sample ringtones).
    5. Press the Set softkey.
      Note: This device supports silent ringtones.

    Supported Features

    Call Handling Features

    • Warm Transfer
    • Blind Transfer
    • Do Not Disturb (DND)
    • Call Forward All
    • Call Forward Busy
    • Call Forward No Answer
    • Intercom (* + ext)
    • Hold
    • Reject
    • Multi-way Calling
    • Call Waiting
    • On Hook Dialing
    • Speakerphone
    • Stutter Tone

    User Interface Features

    • Adjustable Ringer Volume
    • Call Logs
    • On Device Directory

    Feature Keys

    • 2 SIP Accounts
    • Dedicated Line Keys
    • Upper Multifunction Keys – 3 Physical / 3 Virtual (supports line assignments)
    • 2 Physical Line Keys
    • Mute Button
    • On Device Speed Dial Edit

    Display

    • Black & White Display
    • Message Waiting Indicator (MWI)
    • Caller ID (CID)
    • Time/Date Display (does not support Arizona Timezone)
    • On Screen Message Display

    Network & Provisioning

    • Cisco Multicast
    • On Device Ethernet (PoE)
    • PC Connection
    • Web Interface Provisionable

    Hardware

    • Wired Headset

    Provisioning

    Before you begin:
    1. Verify you have created a device profile.
    2. Verify you have assigned the phone's MAC address to the device profile.
    3. Verify you have properly plugged in the phone.

    From the Phone Menu

    Learn how to provision your phone from the phone menu.

    1. Press the Options key.
    2. Enter the password 22222 to access the Admin Menu.
      Note: If this password is not accepted, contact Customer Support for assistance.
    3. Select Cfg. Srv. > Download Protocol > Use HTTP > Done.
    4. Select HTTP and define the following settings:
      Option Description
      HTTP Server ‹domain›.onjive.com
      Note: Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).
      HTTP Path /p
      HTTP Port 80
    5. Press Done > Yes.
    What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

    From the Web UI

    Learn how to provision your phone from the web UI.

    1. Press the Options key.
    2. Enter the password 22222 to access the Admin Menu.
      Note: If this password is not accepted, contact Customer Support for assistance.
    3. Select Network Settings and then write down the phone's IP Address.
    4. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
    5. Log in with: Username= admin and Password = 22222.
      Note: If this password is not accepted, contact Customer Support for assistance.
    6. Go to Configuration Server and define the following settings:
      Option Description
      Download Protocol HTTP
      HTTP Server ‹domain›.onjive.com
      Note: Replace ‹domain› with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
      HTTP Path ‹domain›/p
      Note: Replace ‹domain› with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
      Mode Both
    7. Click Save Settings.
    What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

    Factory Reset

    Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

    1. Press the Options or Settings button.
    2. Select Admin Menu.
    3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
      Note:
    4. Select Factory Reset or Reset > Yes.

      Result: The phone will automatically reboot.