HELP FILE

Aastra 6739i

    Quickstart

    Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

    Call Forwarding

    Automatically forward incoming calls to an internal extension or external number.

    1. Press the Services key.
    2. Tap Call Fwd.
    3. Tap On for the desired call forward mode.
      • All: Forwards all incoming calls.
      • No Answer: Forwards all unanswered incoming calls.
      • Busy: Forwards calls that arrive when you're already in a call.
    4. Enter the internal extension or external number to which calls will be forwarded.
    5. If you selected No Answer, enter how many rings to wait before forwarding.
    6. Tap to exit the menu.

      Note: When call forwarding is set, will display at the top of the home screen.

    What to do next: To disable call forwarding, turn Off the call forward mode.

    Do Not Disturb (DND)

    Stop your phone from ringing and send all incoming calls directly to voicemail.

    About this task: Calls are not logged in your missed calls.
    1. Press the Services key.
    2. Tap DND to enable/disable.
    3. Tap to exit the menu.

      Note: When DND is enabled, will appear at the top of the home screen.

    Voicemail Access

    Check your voicemail from your phone.

    1. Press .
    2. Dial your password (default 0000).

      Download your Voicemail Menu Guide.

    Speed Dial

    Assign regularly dialed numbers to additional line keys on your phone.

    1. Tap and hold down a line appearance.
    2. Enter the name and number.
    3. Tap Save.

    3-Way Calls

    Speak with two parties simultaneously by creating a mini-conference call on your line.

    1. While on an active call, press .
    2. Dial the internal extension or external number to add to the conference.
    3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
    4. Press again.

    Transfer A Call

    Warm Transfer

    Place a current call on hold and speak with the destination party before transferring the call.

    1. While on an active call, press .
    2. Dial the internal extension or external number.
    3. Speak with the destination party.
    4. Press again.

    Blind Transfer

    Transfer a call to another party without speaking to them first.

    1. While on an active call, press .
    2. Dial the internal extension or external number.
    3. Press before the destination party answers.

      Tip: To transfer a call directly to voicemail, dial 0 + extension.

    Hold

    Place a call on hold while you take some time to look up an answer to a question or answer another call.

    1. Tap Hold.
    2. Press the Line key to retrieve the call.

    Modify Ringtone

    Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

    1. Press the Services key.
    2. Select Audio > Ring Tone.
    3. If there are multiple lines assigned to the device, select the line you wish to modify.
    4. Select the desired ringtone (highlight to sample ringtones).

      Note: This device supports silent ringtones.

    Presence Monitoring

    Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

    About this task:
    • To presence monitor, a system admin must enable this feature on your phone.
    • The lines you want to presence monitor must be speed dial assignments on your phone.

    Supported Features

    Call Handling Features

    • Warm Transfer
    • Blind Transfer
    • Do Not Disturb (DND)
    • Call Forward All
    • Call Forward Busy
    • Call Forward No Answer
    • Intercom (* + ext)
    • Hold
    • Reject
    • Multi-way Calling
    • Anonymous Call Rejection
    • Call Waiting
    • On Hook Dialing
    • Speakerphone

    User Interface Features

    • Adjustable Ringer Volume
    • Call Logs
    • Bluetooth
    • On Device Directory
    • Electronic Hook Switch (EHS)

    Feature Keys

    • 9 SIP Accounts
    • Dedicated Line Keys
    • 55 Virtual Upper Multifunction Keys (supports line assignments)
    • 3 Physical Line Keys
    • Mute Button
    • Voicemail button
    • On Device Speed Dial Edit

    Display

    • Touch Screen Display
    • Message Waiting Indicator (MWI)
    • Caller ID (CID)
    • Busy Lamp (BLF)
    • Time/Date Display (does not support Arizona Timezone)
    • On Screen Message Display

    Network & Provisioning

    • Cisco Multicast
    • On Device Ethernet (PoE)
    • Web Interface Provisionable
    • PC Connection

    Hardware

    • Up to 3 sidecars w/36 Programmable Keys each (supports line assignments)
    • Wired Headset

    Provisioning

    Before you begin:
    1. Verify you have created a device profile.
    2. Verify you have assigned the phone's MAC address to the device profile.
    3. Verify you have properly plugged in the phone.

    From the Web UI

    Learn how to provision your phone from the web UI.

    1. Press the Options key.
    2. Select Status > Network and then write down the phone's IP Address.
    3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
    4. Log in as an Admin with the password 22222.

      Note: If this password is not accepted, contact Customer Support for assistance.

    5. Go to Configuration Server and define the following settings:
      Option Description
      Download Protocol HTTP
      HTTP Server ‹domain›.onjive.com
      Note: Replace ‹domain› with your unique domain. Classic Jive admin portal users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
      HTTP Path ‹domain›/p
      Note: Replace ‹domain› with your unique domain. Classic Jive admin portal users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
      Mode Both
    6. Select Save Settings > Reset > Restart.
    What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

    Factory Reset

    Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

    1. Press the Options or Settings button.
    2. Select Admin Menu.
    3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.

      Note:

    4. Select Factory Reset or Reset > Yes.

      Result: The phone will automatically reboot.

    Reset Secure Provisioning

    After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

    1. Sign in at https://my.jive.com/pbx.
    2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
    3. From Hardware > Reset Secure Provisioning, click Reset.