HELP FILE

How do I use call parking?

Virtually park calls on hold and answer them from any phone, regardless of its line assignments.

  • A system admin must enable this feature on your user profile and each shared device.
  • This feature is supported on Cisco MPP, Polycom, and Yealink only.
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  • You can presence monitor a designated call parking spot to see when a call is waiting for you.
  • There is an unlimited number of parking spots available, and they can be assigned manually or by the system.

Park in a user-assigned spot

  1. Blind transfer to *37 + parking spot number (any number of digits, but it cannot start with 0). For example, to park a call in spot 1, blind transfer the call to *371.

    Note:
    • If you blind transfer a call to an occupied spot, the call will be transferred back to your phone.
    • Some phones do not support a blind transfer. See your phone’s guide for more information.

Park in a system-assigned spot

  1. Warm transfer to *37 (do not transfer the call before the system tells you where the call is parked).
  2. The system will notify you where the call is parked.
  3. Complete the transfer.

Answer a parked call

  1. Dial *37 + parking spot number.

    Note: Parked calls will remain on hold until someone answers them or Call Parking Timeout lapses (the call is then routed back to the original person who parked the call).