How do I set up presence monitoring?

Visually monitor the speed dial line keys assigned to your phone to see if a contact is busy or available.

You must have admin or super admin permissions.
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  • The capacity to presence monitor is dependent on the number of line keys on your phone.
  1. Log in at
  2. Click Devices in the left sidebar and then choose the device that requires presence monitoring.
  3. From Button Configuration, check Allow this device to monitor the presence of other devices.
  4. Select Speed Dial w/Presence as the button type, and then choose the extension to be monitored.

    Note: To presence monitor a call parking spot, change the type to Phone Number (icon next to the extension) and then enter *37 + the parking spot number.

  5. Optional: Edit the button label. Changing this overrides the line name.
  6. Click Save.
  7. Power cycle the device(s) to apply the changes.