HELP FILE

How do I set up JBC status alerts?

Jive Business Continuity (JBC) provides an automatic, on-site, emergency backup for a Jive system. We’ll notify you immediately when a JBC device goes offline or is in failover mode to help you proactively resolve any issues.

You must have admin or super admin permissions.
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  1. Verify you have a JBC device installed on your system.
  2. Log in at https://my.jive.com/alerts.
  3. From JBC Status Alerts, enable the following:
    Setting Description
    Send alert when a JBC device is offline A JBC device is considered offline when it is unable to communicate with Jive. For example, a JBC device has no power or cannot reach the Internet.
    Send alert when a JBC device enters failover mode A JBC device enters failover mode when it is unable to communicate with Jive while still providing limited services between local devices. For example, the Internet is down, but extension-to-extension dialing is still possible. If analog phone lines are connected to a JBC device, outbound, limited inbound, and emergency calls are also available from these lines during failover mode.
  4. Enter the email address for each alert recipient.