How do I route a phone number?

Tell the system where to route callers who dial a specific phone number.

Before you begin: You must have admin or super admin permissions.
About this task: Watch Video
  1. Log in at
  2. Click Phone Numbers in the left sidebar and then click the phone number that you need to route.

    Tip: You can also click Admin Portal Edit Icon to edit the phone number in-line.

  3. From General > Behavior, choose Extension or Another phone number on this system and then select the desired destination.

    You can direct a phone number to any extension type in the system including lines, ring groups, conference bridges, call queues, dial plans, shared voicemail boxes, and virtual fax machines.

  4. Click Save.