How do I restrict device network access?

Some organizations may want their devices (physical phones and softphones) to function only within specific networks. This is often the case with school districts that don’t want devices to be used off-campus, or with enterprises that have higher security requirements.

Before you begin: You must have admin or super admin permissions.

Disable Automatic Network Authorization

  1. Log in at
  2. Click Permissions in the left sidebar.
  3. From Network > Automatic Network Authorization, disable Automatically Authorize Network With Provisioning and Allow Non-Admins to Authorize Own Network.
  4. Click Save.

Authorize approved networks

  1. Log in at
  2. Click Network Access in the left sidebar and then click Add Network Access Permission.
  3. Enter the IP address in the Network field.

    To add an IP address range, format the network to include the subnet mask. For example, where /24 is the subnet mask.

  4. Select the type of Access the network has:
    Option Description
    Reg Device Registration. Allows calls to be made and received using this network.
    Prov Device Provisioning. Allows devices to provision using this network (i.e. access configuration files from Jive’s servers, etc).
    Media Media Release. When both endpoints in a call are on networks that have the MEDIA permissions, the Media (RTP) will connect directly, without routing through Jive Cloud.
    Admin Portal Administration. Allows system admins to make changes to the system using this network. If is enabled, administrators can access the system from any network.
  5. Optional: Enter an Expiration date and/or a Comment to help identify the network.
  6. Click Admin Portal Checkmark Icon.

Deauthorize unapproved networks

  1. Log in at
  2. Click Network Access in the left sidebar and then click Admin Portal Edit Icon next to the network.
  3. Disable all access permissions, but leave ADMIN enabled if you would like to allow admins to access the admin portal from any network..
  4. Click Admin Portal Trash Icon for the network you would like to deauthorize and then click delete to confirm this action.