How do I enable login for a user?

Enable web login for a user so they can customize their settings, use our softphone apps, and access other tools.

Before you begin: You must have admin or super admin permissions.
About this task: Watch Video
  1. Log in at
  2. Click Users in the left sidebar and then choose the user that needs login access.
  3. From General > Identity, enter an Email.

    Note: If the user was created without an email initially, you will see Set Email Address instead of Email. Toggle this setting on to enter the email address as instructed.
    Note: The email address the user enters during registration must match this field. If there is a mismatch, the user will not be able to log in.

  4. Turn on Allow Web Login.
  5. Click Save.