HELP FILE

How do I block a phone number's caller ID on outbound calls?

Hide your information from the recipient by displaying it as private, restricted, or anonymous.

You must have admin or super admin permissions.
Tip: If you only want to block caller ID for a single call, dial *67 + phone number.
  1. Log in at https://my.jive.com/pbx.
  2. Click Phone Numbers in the left sidebar and then click the phone number whose caller ID you need to block.
  3. From General > Identity, enable Block Caller ID.
  4. Click Save.

    Note: You can override this setting on a per-call basis by dialing *82 before the outbound number.

When this setting is enabled, the caller ID will be blocked on all calls routed to an external number (e.g., Find Me/Follow Me, ring groups, dial plans, etc.).