HELP FILE

How do I block a phone number's caller ID on outbound calls?

Hide your information from the recipient by displaying it as private, restricted, or anonymous.

You must have admin or super admin permissions.
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Tip: If you only want to block caller ID for a single call, dial *67 + phone number.
  1. Log in at https://my.jive.com/pbx.
  2. Click Phone Numbers in the left sidebar and then click the phone number whose caller ID you need to block.
  3. From General > Identity, enable Block Caller ID.
  4. Click Save.

    Note: You can override this setting on a per-call basis by dialing dialing before the outbound number.

When this setting is enabled, the caller ID will be blocked on all calls routed to an external number (e.g., Find Me/Follow Me, ring groups, dial plans, etc.).