HELP FILE

How does billing work?

Learn about your first bill, our billing cycle, and paperless invoice delivery.

Your first bill

Product What happens
Voice
  • You will be billed on the billing start date listed on your quote. You can also find this information in the PDF that is emailed to you when you sign up.
  • We will not count or charge you for usage outside of your plan (Toll-free inbound calls, international/premium outbound calls, etc.) until your billing start date.
  • Any free months offered begin when the contract is signed (service start date) and billing will start after the free months have been provided.
Broadband/Data Billing activation begins shortly after we receive confirmation from the service provider that the broadband/data circuit has been activated.

Billing cycle

GoToConnect bills a month in advance on the 1st of each month (e.g., your January 1st invoice is for all of January). If your billing start date is after the 1st of the month, your invoice will show prorated charges. For example, if your billing start date is 7/15, you will have prorated charges for the 16 days in July as well as the full month of August on your August 1st invoice. You can view your account history by accessing the billing portal (permissions required).

Invoice delivery

We email paperless invoices between the 1st and 5th of the month. This provides enough time for you to contact us should you have any questions. Each account must provide a billing contact upon service setup.