How does billing work?
Learn about your first bill, our billing cycle, and paperless invoice delivery.
Your first bill
|Broadband/Data||Billing activation begins shortly after we receive confirmation from the service provider that the broadband/data circuit has been activated.|
GoToConnect bills a month in advance on the 1st of each month (e.g., your January 1st invoice is for all of January). If your billing start date is after the 1st of the month, your invoice will show prorated charges. For example, if your billing start date is 7/15, you will have prorated charges for the 16 days in July as well as the full month of August on your August 1st invoice. You can view your account history by accessing the billing portal (permissions required).
We email paperless invoices between the 1st and 5th of the month. This provides enough time for you to contact us should you have any questions. Each account must provide a billing contact upon service setup.