HELP FILE

Why didn't I get my "Reset Password" email?

Did you try resetting your password, but never received the "Reset Your Password" email? There are a few things that might have caused this.

The email might be in your spam folder or have been blocked.

In some cases, the spam filtering system on your email client might have misidentified the automated "Reset Your Password" email as being spam. It's also possible that your company's servers might have blocked your email due to security firewalls.

What to do next:

  • Check the "Spam" folder in your email inbox.
  • Contact your company's IT department and ask them to allow our domain names so that these emails are not automatically blocked.
    • customerService@s.logmein.com
    • *s.logmein.com
    • @care.gotomeeting.com
    • @care.gotomypc.com
    • @care.gotoassist.com
    • @care.gotraining.com
    • @care.gotowebinar.com

You might have entered the wrong email address.

When you enter an email address on the Reset Password page at https://authentication.logmeininc.com/pwdrecovery, the confirmation page is displayed regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.

What to do next:

  • Try using another email address that the account might have been created under.
  • Contact your account admin to confirm the email address that is used for your account.

You might not have an account.

If you never signed up for a free trial or a paid account, then you do not have an email address registered with LogMeIn.

If you were invited to join as an attendee for a GoToMeeting, GoToWebinar, GoToTraining, or OpenVoice conference session, then you are not required to have an account to join. And since you don't need an account, then you don't need to reset your password!

Still need help?

Contact Customer Care by clicking a contact option at the bottom of this article to have a support representative help you identify which email address is actually associated with your account.