HELP FILE

GoToWebinar App for iOS FAQs

Need some help joining the webinar from an iOS device? Get answers to some frequently asked questions.

What are the system requirements for using the GoToWebinar app for iOS?

Please see System Requirements for details.

Are there any additional fees for using the GoToWebinarapp?

No. The app is free if you are on a paid subscription plan, and there's no charge for attending GoToWebinar sessions. But you may be responsible for any long-distance charges associated with dialing in to sessions by phone or any data charges that may be incurred.

Can I join a GoToWebinar session as a panelist?

You can join a session as a panelist on an iPad but not an iPhone or iPod Touch.

Can I record a session from my iOS device?

No, you can't record sessions from an iOS device.

Can I be made presenter during a webinar on an iPad?

Yes.

How does attending a GoToWebinar session on an iPad, iPhone or iPod Touch compare with the experience on a Windows or Mac?

Just as on a Windows or Mac, you can view the presenter's screen, see who's attending and who's talking. However, some organizer features are not yet available on the iPad, iPhone and iPod Touch.

Unsupported features for GoToWebinar on iOS:

  • Presenter controls
  • Keyboard and mouse controls
  • Start sessions

How can I change the view or zoom into the presenter's screen?

You can view the presenter's screen in both portrait and landscape mode. You can also double-tap anywhere on the GoToWebinar Viewer to change the display to Fill Screen mode. Double-tap a second time to zoom in to 100% mode. Double-tap a third time to return to the default view – Entire Screen mode. You can also pinch or expand with 2 fingers, and pan to different parts of the presenter's screen by dragging 1 finger across the GoToMeeting Viewer.

 

Can I chat with other webinar participants? Can I ask questions during a webinar?

During a webinar, you can tap Questions in the toolbar to send questions to the organizer. You can also view other attendees' questions and answers if the organizer sends the response to everyone in the webinar.

Can I connect to audio from the GoToWebinar app?

If the organizer provides both mic and speakers (VoIP) and conference call numbers as audio options, you'll automatically connect to VoIP over your iPad, iPhone or iPod Touch’s Internet connection (WiFi or 3G) once you join. The audio quality depends on the quality and bandwidth available on your WiFi or 3G network (WiFi recommended).

You can dial in by telephone on your iPad, tap the Settings icon > Audio Settings > Telephone to access the conference call information.If you want to dial in on your iPhone, tap the Settings icon > Meeting Information > Phone Number link to automatically connect to audio. With a single tap of a U.S. telephone number, the conference call number, access code and Audio PIN are automatically dialed.

If you have an iPhone 4 or 4S on a network that does not allow simultaneous voice and data sharing (CDMA), you won’t be able to connect to GoToWebinar and dial in on your iPhone at the same time. To connect to audio, you should use your iPhone’s Internet connection (WiFi or 3G) or dial in with a different device.

Why can't I switch from Telephone to Mic & Speakers (VoIP)?

Once you dial in to the audio conference by telephone, Mic and Speakers (VoIP) becomes disabled for the remainder of the session. If you want to switch back to VoIP, you will need to leave the session and rejoin.

Why can't I connect to GoToWebinar and dial in by telephone on my iPhone?

If you have an iPhone on a network that does not allow simultaneous voice and data sharing (CDMA), you won't be able to connect to GoToMeeting and dial in on your iPhone at the same time. To connect to audio, you should use your iPhone's built-in mic and speakers (VoIP) or dial in with a different device.

If the organizer only provides a conference call number as the audio option and you try to dial in to the audio conference from a CDMA network without having a WiFi connection, you'll see a notification saying that your device does not support simultaneous voice and data sharing. Once you tap the Dial button on the notification, you won't be able to see the presenter's screen.

What audio options does the GoToWebinar app support?

  • iPad, iPhone or iPod Touch's built-in mic and speakers (VoIP)
  • iPad, iPhone or iPod Touch's built-in mic along with external headphones connected via the 3.5-mm stereo headphone jack
  • Headset connected via the 3.5-mm stereo headphone jack
  • Bluetooth Hands Free devices

For optimal audio quality, we recommend using a headset.

Can I share and view webcams from an iPad?

Yes, you can join, share, and view webcams during the webinar from an iPad.