HELP FILE

Installation Troubleshooting for Google Chrome (Windows)

Are you having trouble installing the desktop app while using Google Chrome? There are a couple of things that you can try.

Approve the External Protocol Request

If you see the Launcher screen and it is covered by an "External Protocol Request" pop-up window, you'll need to click  Launch Application to continue.

Restart the Download

On the Launcher page, click download & run GoToTraining in the blue box on the launcher page. You should then see the "GoToTraining Opener.exe" file begin downloading and display at the bottom of your screen.

Run the GoToTraining Opener File

The "GoToTraining Opener.exe" file should have appeared in the lower-left corner of your browser. Click it to open it, then click Run to launch GoToTraining. If you do not see the "GoToTraining Opener.exe" file in your browser, you can retrieve it as follows.
  1. Press Ctrl + J on your keyboard.
  2. In the Downloads folder, click GoToTraining Opener.exe.
  3. Click Run to launch GoToTraining.