HELP FILE

Compare Join Methods

GoToTraining lets you join sessions from anywhere, no matter what kind of device you're using. You can join using the desktop app, the browser-based Instant Join app or your phone or tablet. When you join a training, the features and tools that are available to you will vary depending on various things (like your operating system or web browser type). See below to learn more about the different join methods, as well as the differences between join methods.

There are 3 basic ways you can join a session.
Instant Join app Desktop app Mobile apps
No download required – Join online from a web browser on your Windows, Mac, Linux or Google Chrome OS computer Desktop app required – Join from software downloaded onto your Windows or Mac computer Mobile app required – Join on the go from your mobile phone or tablet
Benefits:
  • Get into session quickly and easily
  • Join from almost any computer, even if not compatible with the desktop app
Benefits:
  • Access the full suite of features and tools
  • Use the full Control Panel to facilitate trainings
Benefits:
  • Join sessions on the go with one click
  • Present content using a virtual whiteboard (iPad only)

Which method will I join with?

There are 3 basic ways that you can join a session, as shown below.

If you join using a computer, then the way that you will be launched into session will vary depending on your operating system and web browser. Use the chart below to see which method you will use. Learn more about system requirements.
Operating System Google Chrome Mozilla Firefox Other browsers
Compatible with the desktop app:
  • Windows 7 or later
  • Mac OS X 10.9 (Mavericks) or later
Instant Join app*

Computer or phone audio

Desktop app*

Computer or phone audio

Desktop app*

Computer or phone audio

Not compatible with the desktop app:
  • Windows Vista or earlier
  • Mac OS X 10.8 or earlier
  • Linux/Ubuntu
  • Google Chrome OS

Instant Join app*

Computer or phone audio

Linux only:

Instant Join app

Phone audio

Not available

* These attendees will join with the desktop app instead of the Instant Join app if the organizer has disabled Instant Join in their account settings, then these

Join Methods: Feature comparison chart

The features that are available to you will vary depending on how you join!

In addition, Web App features will vary depending on your web browser and mobile app features will vary depending on your operating system.

Session Features Desktop software

Web browser

Mobile apps
Join a session (attendee) Yes Varies by browser Yes
Host a session (organizer) Yes No No
Be promoted to co-organizer Yes No No
Audio
Connect via mic and speakers (VoIP) Yes Varies by browser Yes
Connect via telephone (PSTN) Yes Yes Cellular plan required
Be muted upon joining Yes No Yes
Screen and content sharing
View the Presenter's screen Yes Yes Yes
Share your screen Yes

Varies by browser

Varies by device
Share multiple screens Yes No No
Share screen in "screen clean" mode Yes No No
Share an application Yes

Varies by browser

No
Share a video Yes No No
Share a real whiteboard Yes No No
Share content from a virtual whiteboard No No Varies by device
Share content from the cloud No No Varies by device
Webcams (HDFaces)
Share your own webcam Yes

Varies by browser

Varies by device
View shared webcams Yes

Varies by browser

Varies by device
Hide webcams Yes Yes Varies by device
Features and tools
Join activities Yes Yes Yes
Join activities with breakouts Yes Yes Yes
Chat with others Yes Yes Yes
Take keyboard and mouse control Yes No No
Use drawing tools Varies by operating system No No
Raise your hand Yes Yes Yes
Download materials Yes No No
Take polls Yes Yes Yes
Take tests Yes Yes Yes