HELP FILE

System Requirements for Attendees

You can attend a training from anywhere, anytime using a compatible computer or mobile device!

If you are an organizer, see System Requirements for Organizers.

Join by downloading the desktop app on a computer

To get the most out of GoToTraining, you can download and install the full-featured desktop software on your Windows and Mac computer. Learn more.

Table 1. Desktop app requirements
  Requirements
Operating system

Windows 7 – Windows 10

Mac OS X 10.9 (Mavericks) - macOS Big Sur (11)

Internet connection 1 Mbps or better (broadband recommended)
Software

GoToTraining desktop app

JavaScript enabled

Hardware

2GB or more of RAM

Microphone and speakers

Webcams (to use HDFaces)

Join from a web browser (no download required)

Using the GoToTraining Instant Join app, you can join trainings entirely within your web browser (rather than installing and using the GoToTraining desktop app). Learn more.

  Requirement
Operating system

Windows computer

Mac computer

Linux / Ubuntu computer

Google Chrome OS (Chromebook)

Web Browser

Google Chrome (most recent 2 versions)

Mozilla Firefox (most recent 2 versions) (Linux only)

Internet connection

1 Mbps or better (broadband recommended)

3G connection or better (WiFi recommended for VoIP audio) for Chromebooks

Software No download required
Hardware

Microphone and speakers (headset recommended**)

Note: ** Most devices have built-in speakers, but you will get much better audio quality while using VoIP if you use a headset. You can also use your phone to dial in to the audio connection.

Join from a mobile device

Table 2. Mobile device requirements
  Requirement
Operating system

iOS 9 - iOS 12

Android 5 (Lollipop) - Android 9 (Pie)

Device

iPhone 4S or newer

iPad 2 or newer

Software

Free iOS app

Free Android app

Hardware Microphone and speakers (headset recommended**)
   
   

Note: ** Most devices have built-in speakers, but you will get much better audio quality while using VoIP if you use a headset. You can also use your phone to dial in to the audio connection.