Why didn't I get my "Reset Password" email?
Did you try resetting your password for your GoToMeeting account, but never received the "Reset Your Password" email? There are a few things that might have caused this:
You might have used the wrong email address.
When you enter an email address on the Reset Password page, GoToMeeting will show you the confirmation page regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.
If you can't remember the email address, contact Customer Care by scrolling to the bottom of this article and selecting a contact option to have them help you identify which email address is actually associated with your account.
You were invited to attend a session and don't need an account.
If you were invited to attend a meeting by someone else, then you are not required to have an account to join. And since you don't need an account, then you don't need to reset your password!
- If you clicked start the meeting while you were trying to join another person's meeting (not your own), then most likely you have joined successfully already and are just waiting for the organizer to start the meeting . Just sit tight until the organizer arrives.
- If you were asked to enter the session password while you were trying to join another person's meeting (not your own), then most likely you were trying to join a password-protected ( which means the organizer set a specific password that you must enter to be let in). Contact the organizer and ask them for the password if you can't find it in any prior communications. Learn more. See What is my meeting password?.
Quick tip! If you're joining a session as an attendee, you do not need an account.
The email might be in your spam folder or have been blocked.