HELP FILE

Connect to Audio Using Computer Mic and Speakers

You can connect to the session audio over the internet (VoIP), which allows you to use a microphone and speakers plugged into your computer or mobile device. You can also dial in with your telephone. Audio quality may vary depending on the audio software, hardware, operating system and Internet connection being used. We recommend using a USB headset plugged directly into the computer and placing the microphone away from other speakers or devices to avoid noise feedback.

Connect from the desktop app

Downloading the desktop app is available on paid plans only. Learn more.

Note: Are you seeing something different? Click here for help.
  1. Ensure that your mic and speakers are properly plugged in to your computer. We recommend using a USB headset plugged directly into the computer.
  2. Select Computer audio as follows:

    • Before the session launches, click the Settings icon and select the Computer tab. In this window, you can select which audio device can be used for microphone and speakers, test your speakers, and check volume meters.
    • While in session, click the Settings icon in the toolbar or Control Panel and select the Computer tab.

    Note: If you do not want to see the preview window, you can check the Skip preview next time box. This will remember your audio and camera option and set it as the default for future sessions.

Connect from the Web App

  1. Ensure that your mic and speakers are properly plugged in to your computer. We recommend using a USB headset plugged directly into the computer.
  2. The first time you connect to a session, you will be prompted to allow the app to access your mic and speakers. Be sure to click Allow.
  3. Click the Settings icon in the toolbar.
  4. In the Audio tab, select Computer.
  5. You can also specify which audio devices are used as your mic and speakers.

    • To specify your microphone device, use the drop-down menu below the volume meter.
    • To specify the speakers device, use your computer's Device Manager.

Connect from the iOS app

Mobile apps are available on paid plans only. Learn more.

  1. We recommend using headphones with a speaker when using Internet mode with mobile apps.
  2. Tap Audio in the lower toolbar.
  3. Tap Connect to the Internet Call or Switch to the Internet Call (if you are already connected via phone call).

Connect from the Android app

Mobile apps are available on paid plans only. Learn more.

  1. Tap the Options icon in the upper toolbar.
  2. Tap Audio options.
  3. On the Audio screen, tap Connect to Internet audio.