HELP FILE

What do I do if I'm not eligible for a free trial?

If you see a “Not eligible for trial" message when you are trying to sign up for a trial, try the following:
  • Sign up for a trial with an email address different from the one you were using before. It is possible you have already signed up for a trial with that email address.
  • Be sure you are entering a complete first and last name.
  • Clear your browser cookies and cache.
  • Log in to your existing account as you may already have an account with us.

If you are still having difficulties signing up for a trial and you have not yet used your free trial, click Call Support at the bottom of this article to reach a support rep.