Why isn't the download working?
On occasion, a stuck process, application install issue, or driver conflict can prevent the GoToMeeting software from launching properly. Read on below for some troubleshooting help!
If you need to join a meeting ASAP...
- Use your Google Chrome browser – Instead of installing the software, you can use our fully browser-based Web App to host or join a session entirely within your Chrome browser window – no download required! Just go to https://app.gotomeeting.com and enter in the Meeting ID (or room name). Learn more.
- Restart the download – Usually you will be launched directly into session, but it's possible that the automatic process got stuck somewhere along the way. Try installing the software directly here first, then join or start your session again.
- Check the browser-specific instructions – Each web browser works a little differently when downloading files, so it's possible that you missed a prompt or a button somewhere along the download process. Find our browser-specific instructions on installing the software here:
- Use our mobile app – Our free iOS, Android and Windows Phone apps can get you into session right away, whether you're on the go or at your desk. Learn more.
- Check to see if GoToMeeting is experiencing an outage – You can check our service status page for the latest updates and known issues. You can also subscribe to email or SMS notifications.
When you have some time to troubleshoot...
- Run a system check. – It's possible that your computer do not meet the minimum requirements required to join a meeting. Get a quick rundown of any issues now by running our automatic system checker now
- Check your internet connection. –
The GoToMeeting Connection Wizard tests and determines the ideal connection settings that GoToMeeting can make within your network. After running the wizard, you can store your optional connection settings on your Windows computer and use those settings in the future to connect to sessions.
- Check your firewall settings. –
Many people use personal firewall software like McAfee, Norton or Windows Firewall to block unwanted viruses. Since these programs work by blocking unknown applications from being downloaded onto your computer, it's possible that your firewall software is blocking the download of GoToMeeting.
- Ensure you can use the desktop software. – Some GoToMeeting subscription plans do not include access to the desktop app, so these organizers and their attendees must use their web browser (https://app.gotomeeting.com) or mobile apps to meet. Learn more.
- Update your audio and video drivers (Windows only) – If you experience a long delay before joining into a session, please ensure your audio and video drivers are up to date. Then try re-joining the session. Check your computer manufacturer's site for help on how to update drivers.
- End any GoToMeeting processes running in the background (Windows only) – If the download started but then froze, try force-quitting any GoToMeeting processes running in the background that might be slowing the download.
- Press Ctrl+Shift+Esc on your keyboard to open the Task Manager.
- For all entries that begins with the letters "g2m", right-click it and select End Process.
- Open the Processes tab, then click the Image Name column to sort it alphabetically.
- Try re-joining the session.
- Uninstall and reinstall – If you've joined or hosted a session before, it's possible that the currently installed desktop app is causing conflict. Go through the steps for uninstalling, then try installing fresh! Learn how to Uninstall GoToMeeting.
- Install via MSI – You might have better luck installing via MSI rather than going through the automatic download. Even though MSI downloads are typically used only by IT Admins, it can also be used to install the software on your own computer. Learn how to Install via MSI (Windows).
- Reboot your computer – If all else fails, try the old standby – shut down and reboot your computer, then try joining again!