HELP FILE

GoToMeeting for Microsoft Outlook

GoToMeeting offers two integrations for the Outlook environment. Use the Office 365 Outlook Add-In or the Microsoft Outlook Plugin to seamlessly schedule, manage, and join upcoming meetings directly from your outlook calendar.

Which Outlook integration is right for you?

Review the system requirements and feature comparison chart to decide which Outlook integration is right for you.
Note: We encourage you to install and use the GoToMeeting Office 365 Outlook Add-In as it is available on all devices and there is no local installation involved.
Table 1. System Requirements
  Office 365 Outlook Add-In Outlook Plugin
Windows OS Win 7 or newer Win 7 or newer
Mac OS Mac OS X 10.10 (Yosemite) or newer Not available
Web Outlook 2019 or newer Not available
Outlook version Outlook 2016 (Click-to-run) or newer Outlook 2010 or newer
Additional required requirements None
Table 2. Feature Comparison Chart
Features Office 365 Add-In Outlook Plugin
Attach individual GoToMeeting ID Yes Yes
Attach personal meeting room Yes No
Create new meeting room Yes No
Start or join with one click Yes Yes
Edit audio settings Yes Yes
Add co-organizers Yes Yes
Add password Yes Yes
Sync with web account Yes (if meeting was scheduled from the web or desktop app and updated from the add-in, you will manually have to sync it) Yes (if managed from plugin only)
     

More resources

Office 365 Outlook Add-In

It is highly recommended that you only schedule, update and/or remove meetings in Outlook and click Update meeting to push changes to GoToMeeting. See here for more information.

Outlook Plugin

If you are an IT admin and your company is standardized on Outlook and GoToMeeting, you can configure a script and automatically install and update users' machines. See below.
Important: The GoToMeeting Outlook plugin works on local versions of Outlook but not on mobile devices or web versions. If you wish to use the plugin, it is highly recommended that you only schedule, update and/or cancel meetings in Outlook. This is because while all changes you make in the plugin are automatically reflected in the web portal, changes made in the web portal are not duplicated in the Outlook plugin. In addition, any rescheduling for meetings while in Outlook offline mode will not appear in the GoToMeeting admin site.

Don't see the integration you're looking for?

If you already have an integration installed but aren't finding information on it, it may have been retired. We encourage you to install and use the GoToMeeting Office 365 Outlook Add-In.