HELP FILE

What's new in GoToMeeting?

Keep track of what's going on with GoToMeeting and learn about our newest features and changes.

Facebook Portal – Oct. 6, 2020

New!

GoToMeeting on Facebook Portal
Facebook Portal users can now download GoToMeeting on Facebook Portal to join and host meetings.

LogMeIn Admin Center (v5.26.0) – October 01, 2020

Improved:

  • Updated "Personal Logo" to "Custom Logo" within Admin Settings, which is shown during all meetings when no one is sharing their screen.
  • Fixed issue that caused overlapping text when resizing the browser and GoToAssist Remote Support is listed among other products under the New User Settings Template pane.

LogMeIn Admin Center (v5.25.0) – September 30, 2020

New!

Updates to Content Sharing Settings
Account admins can configure content sharing settings for their user's cloud recordings. Settings include:
  • Allowing organizers to download and delete meeting content
  • Allowing users with the Share link to download meeting content
New Email Templates Available to All Admins
All account admins are now enabled to use the new Welcome and Assignment Change email templates, which were introduced to most accounts in a previous release. Admins can view and configure these new email templates within Admin Settings under Email Customizations.

Desktop App (v10.13.1, b18705) – Sep. 25, 2020

Download now on Windows or Mac!

New!

Improvements to New GoToMeeting
The following improvements have been made to the New GoToMeeting desktop app:
    • Ability to detach the Chat and People panes
    • Ability to reattach cameras to the Control Panel
    • Cosmetic improvements to the Windows Chat pane
    • Updated Detach/Attach Camera icons on Windows

Improved:

  • The Mac Recording Manager has been updated to use the OS API when converting recordings
  • Users can use emojis in the Chat pane
  • The Mac Recording Manager has an updated Daisy icon
  • Camera feeds remain detached when screen sharing is stopped
  • The Skip Preview checkbox has been removed from the "Share my screen" window for attendees who were promoted during the session
  • System Notifications from the Windows Action Center are no longer included in shared screens
  • Windows 7 users running 16-bit programs are defaulted to the old GoToMeeting experience
  • Fixed an intermittent issue where the app would crash due to bad connections
  • Fixed an issue where mobile webcam feeds were rotated incorrectly
  • Fixed a security issue where the cross-site scripting (XSS) were displayed and stored in Mac Chat panes
  • Fixed an issue where the organizer's Welcome Message did not display on Macs
  • Fixed an issue where the Skip Preview checkbox in the "Share my screen" window was misaligned
  • Fixed an issue where users could not click GoToMeeting in-session controls if Drawing Tools was active
  • Fixed an issue where in-session meeting controls overlapped share screens and webcams in Windows with high resolution (high DPI)
  • Fixed an issue where Drawing Tools annotations did not clear when the presenter stopped sharing their screen
  • Fixed an issue where the computer webcam light turned on when no webcam was being shared
  • Localization fixes
  • Cosmetic updates

Office 365 Outlook Add-In (v2.2.0) – Sep. 9, 2020

Download now!

New!

Support for Microsoft Outlook for iOS
The GoToMeeting Office 365 Outlook Add-In can now be used on Outlook for iOS.
Localization support
The add-in has been translated in English, German, French, Spanish, Italian, Portuguese, and Chinese.

iOS App (v7.10.0) – Aug. 21, 2020

Download now!

New!

Slide Over and Split View support on iPads
Users can now multitask and work on another app alongside GoToMeeting by using the iPad's Slide Over and Split View functionalities.

Improved:

  • Fixed an issue where users were able to delete their personal meeting rooms from the app
  • Additional bug fixes and minor improvements

Web Portal (v1.0.333) – Aug. 18, 2020

Log in now!

New!

New look and feel to meeting history details
The meeting details page has been given a new look and feel. New experience includes:
Phone-only invitations
Organizers can choose to send out invitations with phone-only details (e.g., phone numbers, access code, and summary of keypad commands).

Improved:

  • The Discover icon has been updated and placed after the Settings icon
  • Cosmetic improvements to the meeting details page
  • Users can collapse the list of admins in their Settings page

Android App – Aug. 14, 2020

Download now!

Improved:

  • Users on Facebook Portals can now share their webcams
  • Users can now choose to view active cameras or just the active speaker
  • Fixed an issue where the "Talking" indicator did not disappear when 6 webcams were being shared
  • Additional bug fixes and improvements

Desktop App (v10.12.0, b18425) – Aug. 3, 2020

Download now on Windows or Mac!

New!

Mac Remote Control access to all attendees
Mac Presenters can give all attendees keyboard and mouse control at once. Attendees will be notified that they have remote control.
New GoToMeeting Improvements
  • The Mac Esc key exits drawing tools (i.e., you will be taken to Pointer mode)
  • New "Computer overload" warning
  • Cosmetic improvements to the Mac Chat pane
  • Mac Camera filters include "Always in front" option when detached from the Viewer
  • Additional in-session Mac tooltips and webcam error messages

Improved:

  • The Windows Recording Manager has been updated to use the OS API when converting recordings
  • If detached from the Control Panel, Mac cameras will remain detached until reattached by user
  • Users are shown "Computer overload" message with troubleshooting tips after 30 seconds instead of 10
  • Fixed an issue where the Recording Managers sorted the recordings from oldest to newest
  • Fixed an issue where texts overlapped in the Viewer
  • Fixed an issue where Mac users hit a delay when accessing their meeting preferences
  • Fixed an issue where the Windows app intermittently crashed when a user turned off their webcam or left the session
  • First-time Mac users are prompted to grant mic and camera access from the desktop app rather than the computer's system preferences
  • Fixed an issue where the borders around the active speaker were missing for Windows users in GDI mode
  • Fixed an issue where Mac attendees were shown remote control capability after becoming presenters
  • Fixed an intermittent issue where Windows camera icons glowed green when cameras were disabled
  • Fixed an intermittent issue where hiding all webcams muted all audio on Windows
  • Fixed an intermittent issue where the Windows app crashed when attendees left the meeting
  • Fixed an intermittent issue where the Windows app crashed when joining a session
  • Fixed an issue where the Mac "Minimize windows into application icon" setting did not work with GoToMeeting
  • Fixed an issue where attendees on the old GoToMeeting experience could not see the shared screen if the presenter had switched content multiple times
  • Fixed an issue where the expanded panes did not close properly when Mac users clicked the X button
  • Localization fixes

Office 365 Outlook Add-In (v2.1.2) – July 28, 2020

Download now!

Improved:

  • Fixed an issue where the Settings window did not close

Amazon App (v4.3.5) – July 24, 2020

Download now!

Improved:

  • The app rating link has been updated

iOS App (v7.9.0) – July 18, 2020

Download now!

Improved:

  • The "Talking" webcam filter now displays 6 of the active speakers rather than the first 6 webcams to be shared

GoToMeet.Me Page – July 7, 2020

New!

Accessibility Improvements
The GoToMeet.Me page is now more accessible!

Office 365 Outlook Add-In (v2.1.1) – July 6, 2020

Download now!

New!

Accessibility Improvements
The add-in is now more accessible. Improvements include:
  • Alternative texts on images
  • Information structure and relationships
  • Font size and color ratio
  • Keyboard interface support
  • Time limit
  • Jump to footer
  • Titled pages
  • Link context and descriptive labels
  • Input errors

Join Flow – July 2, 2020

New!

Faster Join Times with the Desktop App
Users are now taken back to the "How do you want to meet today?" page if they uncheck the Always use the desktop app when I'm on this computer box. From here, users can start the meeting from the desktop app without being prompted to install the GoTo Opener app again.

Improved:

  • The background join page is now greyed out when Google Chrome and Microsoft Edge users hit the "Open GoTo Opener?" window
  • Footer includes a link to https://goto.com

Desktop App (v10.11.1, b18068) – June 30, 2020

Download now!

New!

New GoToMeeting Improvements
  • Windows webcam feeds are now stacked so users don't have to scroll
  • Padding has been added to the Windows Viewer ensuring in-session controls do not overlap the shared screen
  • New Mac "Keep Cameras in Front" option when cameras are detached
  • Improvements to the screen sharing flow on Macs
  • New "Options" menu that includes Make Presenter button in the Presenter toolbar
  • Mac users can manage attendees from the webcam feed
  • Updated look and feel to the Mac Chat pane

Improved:

  • The Mac desktop app now preserves the latest camera preferences (i.e., position and size)
  • Windows webcams are fixed to a 16:9 ratio
  • Cosmetic and accessibility updates to the People, Chat, and Settings panes
  • Windows and Mac attendee menus are consistent
  • The "Detach cameras" button is consistent on Macs
  • Fixed an issue where text in the "Meeting is locked" window was truncated in some languages
  • Fixed a misaligned text issue in the Mac window
  • Fixed an issue where organizers saw a "waiting_pstn is waiting" message when attendees joined via Phone call without entering the audio PIN
  • Fixed a translation issue for Meeting Lock
  • Fixed an issue where the Mac (running OS X 10.9 Mavericks) app crashed when users opened the Webcam Preferences and clicked away
  • Fixed an issue where the Control Panel and Grab Tab did not display the number or tooltip message of waiting attendees in Windows Presenter mode

Amazon App (v4.3.4.1) – June 26, 2020

Download now!

New!

GoToMeeting for Amazon Now Available
Amazon Tablet users can now download the GoToMeeting app to host and join meetings on the go!

Web Portal (v1.0.330) – June 22, 2020

Log in now!

New!

Account Admin Listed in Settings
Users can find their account admin info from the Settings page.
Ability to Customize Default Recording Expiration Setting
Users can change the default recording link expiration setting across all their recordings.

Improved:

  • Users with no assigned GoToMeeting license now see a page prompting them to contact their account admin
  • First-time users are now redirected to https://global.gotomeeting.com/anytime-meetings when they first log in
  • Users are now shown a tooltip when Meeting Diagnostics is not available for a meeting
  • Bug fix

Android App (v4.3.3) – June 19, 2020

Download now!

Improved:

  • Fixed an issue where the app crashed when 6 webcams were shared
  • Fixed an issue where the app crashed when the user entered Commuter Mode while screen and webcam were being displayed

Desktop App (v10.10.1, b17956) – June 11, 2020

Download now!

New!

New GoToMeeting Improvements
  • The names of waiting attendees (if entered) are now shown in locked meetings
  • Meeting Lock is available at the top of the Viewer and Grab Tab
  • Windows users can manage attendees from the webcam feed
  • Mac users can check their sound level indicator and play test sounds for audio
  • Mac presenters can detach the Chat and People panes
  • Full names are displayed when users hover over the webcams or initials
  • The Windows Presenter toolbar now includes the ability to give participants remote control
  • The Mac Presenter toolbar has a new look and feel to match Window's
  • The Presenter toolbar is now framed for visibility purposes in high contrast mode

Improved:

  • Mac users will see a "Preview" label in the pre-session window if their webcam is on
  • The "Who's presenting" and "Who's controlling" labels are now displayed at the bottom of the Viewer
  • Font size updates on Windows to meet accessibility standards
  • Cosmetic updates to the Mac pre-session window
  • "GoToMeeting Community" has been translated in Spanish
  • Country flags have been removed from the Call Me and dial in drop-down lists
  • Mac users can now hide all webcams by dragging the Slider bar
  • Tooltips in the Mac "Call others to join the meeting" window have been translated to other languages
  • The Mac desktop app now preserves the latest resized window for future meetings
  • Fixed an issue where the Mac desktop app intermittently crashed on computers running macOS Catalina (10.15)
  • Fixed an issue where the active speaker (i.e., "Talking") was intermittently not displayed
  • Fixed an issue where the attendee count was truncated if it was over 100
  • Fixed an issue where users were unable to join or start sessions if their system was set to certain locales (e.g., English - Virgin Islands)
  • Fixed an issue where webcam feeds would detach after users switched webcam filters
  • Fixed an issue where "The organizer has ended the meeting" window was not displayed to Mac attendees waiting to join a locked meeting
  • Fixed an issue where attendee names were cut off at the bottom of the webcam feed on Windows monitors with altered resolution
  • Fixed an issue where Windows attendees were not shown the "Unable to join meeting" error during password-protected sessions
  • Fixed an issue where Mac users were prompted with the old "Name and email" window
  • Fixed an issue where zoom controls detached from the screen when users moved the webcam feed
  • Fixed an issue where detached webcams were partially hidden under the Mac Menu bar and lower dock in full screen mode
  • Fixed an issue where Mac users were able to access the Audio and Webcams menu while they had the pre-session window opened
  • Fixed an issue where pop-up windows (e.g., Meeting Lock notification) would display even if users minimized all windows using the task bar
  • Fixed an issue where some Mac organizers were able to record the session even though recording was disabled at the admin level
  • Fixed an issue where Meeting Lock was not available to organizers who used private audio
  • Fixed an issue where Mac users saw an empty side pane when they double-clicked on an item in the top menu
  • Fixed an issue where the Mac Grab Tab displayed borders when detached
  • Fixed an issue where Mac webcam feeds lost resolution when resized
  • Fixed an issue where Mac attendees were not notified when the organizer sent a "Stop Webcam" request
  • Fixed an issue where the Mac pre-session window displayed a blank screen when no audio or video devices were detected
  • Fixed an issue where some characters (e.g., emojis) did not display correctly in the webcam feed
  • Fixed an issue where Mac users could not copy/paste meeting links in the GoToMeeting Suite
  • Fixed an issue where users were shown a "Don't use audio" link when in no audio mode
  • Fixed an issue where the Mac Unmute Assistant overlapped buttons on the Grab Tab
  • Fixed an issue where Mac attendees audio selection was overridden when the organizer unlocked the meeting
  • Fixed an issue where the Windows desktop app intermittently closed without warning the user
  • Fixed an issue where Mac users were not shown the "Give keyboard and mouse control" window
  • Fixed an issue where webcams of mobile users were rotate 90 degrees on Windows in GDI mode
  • Fixed an issue where Mac users promoted to the organizer role during a session could not record
  • Fixed an issue where the webcam icon was misplaced and/or not functional in GDI mode (Old GoToMeeting)
  • Fixed an issue where the Mac desktop app hung when the organizer allowed drawing tools and started screen sharing (Old GoToMeeting)
  • Fixed an issue were "Long distance" in Spanish was truncated

Android App (v4.2.5) – May 26, 2020

Download now!

Improved:

  • Fixed an issue where the app intermittently crashed

Web Portal (v1.0.329) – May 26, 2020

Log in now!

New!

Alternative Phone Numbers
Users can access a page of alternative toll-free phone numbers in case the one displayed in the session does not work.

Improved:

  • Fixed an issue where the Brussels, Copenhagen, Madrid, and Paris time zone displayed GTM +01:00 instead of GMT +02:00.
  • Accessibility improvements
  • Bug fixes
  • Cosmetic fixes

iOS App (v7.8.0) – May 25, 2020

Download now!

Improved:

  • Updated look and feel to the in-session iPad experience
  • Screen sharing quality improvements

Android App (v4.2.4) – May 20, 2020

Download now!

Improved:

  • Fixed an issue where some users could not share their camera when running an instant "Meet Now" session
  • Additional bug fixes

Web App – May 18, 2020

Improved:

iOS App (v7.7.0) – May 4, 2020

Download now!

Improved:

  • "My Meetings" screen displays sessions users are organizer and co-organizer of
  • Users can leave GoToMeeting feedback after the session
  • Fixed an issue where meeting rooms with an underscore were cut off in the Join field

Android App (v4.2.3) – Apr. 20, 2020

Download now!

Improved:

  • Bug fixes

GoToMeeting for Salesforce (v2.3) – Apr. 9, 2020

Download now!

New!

GoToMeeting Lightning Component
The GoToMeeting Lightning component allows users to have an easier and branded experience within Salesforce.

Improved:

Desktop App (v10.9.1, b17359) – Apr. 9, 2020

Download now!

New!

New GoToMeeting Improvements
  • Mac webcam feeds are stacked so users don't have to scroll
  • Padding has been added to the Mac Viewer ensuring in-session controls do not overlap the shared screen
  • Updates to Windows Presenter toolbar
  • Faster join flow when connecting to audio via phone
  • The side panel (i.e,. People, Chat, and Settings pane) now supports high contrast mode
  • "<name> is presenting" message has been updated and placed to the bottom of the Windows Viewer
  • "Actual Size, Scaled to Fit, and Zoom To" tooltips have been added to Zoom controls
  • Windows can now copy/paste meeting details (e.g., Join link and meeting ID) from the Viewer

Improved:

  • Users can join personalized meeting room links (e.g., https://gotomeet.me/lizdavis/demo) from the "Join a session" window
  • Mac Viewer displays consistent webcam feeds (16:9 aspect ratio)
  • The Mac desktop app updates to the latest version without launching (New GoToMeeting)
  • Consistent formatting and text style in Audio pane
  • A new "Problem dialing in?" button is available for users who can't dial in (e.g., busy line, different country) and need alternate numbers
  • Webcams are off by default for new users and installations
  • "Stop sharing" tooltip is available in other supported languages
  • Mac users are no longer prompted with the pre-session window when switching from the Web App to the desktop app (New GoToMeeting)
  • Mac users who have not entered their PIN will see a "Already on the call? Press #<PIN># now" tooltip over their Mic icon
  • Changes to default Mac app size and minimum window sizes
  • First-time Windows users see a Settings tooltip to help with switching audio or camera mode and devices
  • Cosmetic and text updates to pre-session Audio window
  • Fixed an issue where participants names were unreadable when users were on the Mac desktop app running macOS Catalina (10.15) (Classic GoToMeeting)
  • Fixed an issue where promoted Mac organizers were not able to edit audio modes in session
  • Fixed an issue where Windows users could not click OK I'm ready to join the session if they had a small screen resolution with a high DPI (dots per inch) setting
  • Fixed an issue where Windows desktop app crashed due to backend server
  • Fixed an issue where the My Meetings window selected the last meeting in the list by default in the Windows desktop app
  • Fixed an issue where presenters could not access screen sharing controls when they shared an application and put it in full screen mode
  • Fixed an issue detached webcams would undock over shared content when users had multiple monitors (New GoToMeeting)
  • Fixed an issue where promoted Mac presenters saw an empty space in the Grab Tab (New GoToMeeting)
  • Fixed and issue where zooming (from the Mac track pad or +/- keys) did not zoom in or out from the center of the screen (New GoToMeeting)
  • Fixed an issue where the Grab Tab overlapped the Presenter toolbar when it was dragged
  • Fixed an issue where users experienced the Mac Welcome Mat drop-down list close while searching for a meeting ID
  • Fixed an issue when Mac presenters shared an application window, it was sometimes buried underneath other applications
  • Fixed an issue where there was clipped German text in the Audio pane
  • Fixed an issue where the Mac app would hang on the pre-session window during peak meeting hours
  • Fixed an issue where the Mac app intermittently crashed at the end of a session
  • Fixed an issue where the Mac users saw a blank pre-session window when they experienced a bandwidth connection delay
  • Fixed an issue where German text was truncated in the Report Audio Issues window
  • Fixed an issue where the screen sharing drop-down list was missing for users who chose not to prompt the "Share your screen" window
  • Fixed an issue where users were unable to join a personalized meeting room (e.g., https://gotomeet.me/lizdavis/monthly) from the Welcome Mat

GoToMeeting for Microsoft Teams (v1) – Apr. 8, 2020

Download now!

New!

New GoToMeeting integration for Microsoft Teams
Users who have Microsoft Teams can install the GoToMeeting integration to easily go from chatting to a GoToMeeting session.
GoToMeeting Commands and Message Extensions
Users can type in commands and use the messaging extension to start and join meetings.

Android App (v4.2.2) – Apr. 6, 2020

Download now!

Improved:

  • Users see the new Customer Effort Score survey
  • Newly scheduled meetings will sync automatically from calendar to GoToMeeting app
  • Cosmetic updates to Commuter Mode
  • Bug fix

What's new in the iOS app (v7.6.0) – Mar. 17, 2020

  • Users now have a more stable audio connection and easier navigation tools from the Call screen

What's new in the Android app (v4.1.0) – Mar. 12, 2020

  • New out-of-session look and feel

What's new in Call Me – Mar. 12, 2020

What's new in the desktop app (v10.8.0, b16786)

Released Feb. 24, 2020
  • IT admins can use the "Disable recording" parameter added to the MSI Installer.
  • New look to Windows password-protected meeting screen
  • Support for keyboard shortcuts
  • Ability to move Presenter toolbar on Windows
  • Minor bug fixes and improvements

What's new in the Hub – Jan. 30, 2020

What's new in the desktop app (v10.7.0, b16576)

  • Improvements to New GoToMeeting
  • Faster desktop app downloads
  • Bug fixes and minor changes

What's new in the Office 365 Outlook Add-In (v1.2.0) – Jan. 22, 2020

What's new on the Android app (v3.2.0) – Jan. 20, 2020

  • Screen sharing now pauses when phone is locked
  • Share icon has been updated to prevent confusion
  • Copyright notice has been updated to 2020

What's new on the iOS app (v7.3.0) – Jan. 16, 2020

  • New! We've dropped support for iOS 9 and 10.
  • The Chat pane has a new look and feel
  • Copy right notice has been updated to 2020
  • Users are now taken directly to the app when they join a meeting from a personal meeting room or personalized room URL
  • Minor bug fixes

What's new in the desktop app (v10.6.1, b16474)

  • Improvements to New GoToMeeting
  • Fix for broken desktop app icon in the macOS Catalina (10.15) dock
  • Additional fixes and minor changes

What's new on the iOS app (v7.3.0) – Dec. 17, 2019

  • Fix for inability to invite others during a session
  • Minor changes

What's new in Meeting Transcriptions – Dec. 17, 2019

What's new on the Web App – Dec. 17, 2019

  • Next gen screen sharing now at 50% rollout
  • Bug fixes

What's new on the GoToMeet.Me Page – Dec. 16, 2019

  • New animated and seasonal background to GoToMeet.Me page

What's new on the Android app (v3.1.1) – Dec. 16, 2019

  • Minor changes

What's new in the desktop app (v10.5.0, b16180)

  • Improvements to New GoToMeeting
  • Platform and engine upgrades
  • Fix for missing GoToMeeting icon in taskbar
  • The Windows desktop app logos have been updated in the system tray and GoToMeeting Suite
  • Additional fixes and minor changes

What's new in the Office 365 Outlook Add-In (v1.2.0) – Dec. 12, 2019

  • New "Add Personal Meeting" shortcut

What's new in the Web App – Dec. 12, 2019

  • New look and feel to pre-session audio window
  • New look and feel to Attendee and Chat panes
  • Bug fixes and minor change

What's new on the web – Dec. 9, 2019

  • Organizer PIN required for new users only
  • Bug fixes and minor changes

What's new in the Web App – Nov. 21, 2019

What's new in the desktop app (v10.4.1, b15939)

Released Nov. 21, 2019

What's new on the Android app (v3.2.0) – Nov. 20, 2019

  • Dropped support for OS 4.4 (KitKat)
  • Support for Do Not Disturb mode
  • Bug fixes

What's new on the iOS app (v7.2.1) – Nov. 14, 2019

What's new in the Web App – Nov. 7, 2019

  • Unmute assistant

What's new in the desktop app (v10.3.0, b15502)

Released Nov. 1, 2019

  • Improvements to New GoToMeeting
  • Bug fixes and minor changes

What's new in the Outlook plugin (v3.23.235) – Oct. 30, 2019

  • Fix for long start times

What's new in GoToRoom with Dolby Voice (v4.12.0) – Oct. 29, 2019

  • Health status monitoring for GoToRoom systems and devices (Admin only)
  • Fix for inability to present from room
  • Fix for inability to hide webcams
  • Camera mode is set to "People" by default
  • Additional fixes and minor changes

What's new in the Web App – Oct. 28, 2019

  • Fix for users unable to switch to VoIP
  • Additional fix and minor change

What's new on the iOS app (v7.2.0) – Oct. 28, 2019

What's new in the Web App – Oct. 22, 2019

  • Ability to use Call Me from updated pre-session window
  • Fix for empty drop-down menus in the pre-session Audio window
  • Additional fixes and changes

What's new on the web – Oct. 21, 2019

What's new in the desktop app (v10.2.1, b15404)

Released Oct. 25, 2019

  • Platform and engine upgrades
  • Fix for macOS Catalina (10.15) users having to restart app twice to share screen
  • Fix for overlapping text in the Mac pre-session window
  • Additional fixes and minor changes

What's new in the Web App – Oct. 15, 2019

  • Inactive "Mute me automatically" setting

What's new on the iOS app (v7.1.2) – Oct. 14, 2019

What's new on the Android app (v3.0.2) – Oct. 14, 2019

What's new in the desktop app (v10.1.1, b15160)

Released Oct. 8, 2019