HELP FILE

How do I contact customer support?

    Our team is here for you! The resources below will answer most common questions, but if you can’t find the solution you’re looking for, we have live agents available to help. Each article on this support site has contact options at the bottom that will route you to the team members who know most about that topic.

    Check the FAQs

    Get quick answers with our robust library of help articles and videos. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page.

    Contact our team

    To help us route you to the most knowledgeable agent, be sure to use the contact options at the bottom of a relevant help article or video. Prefer to be placed in our general support queue? You can use the contact options at the bottom of this page.
    Tip: The more info you share, the faster we can help! When contacting us, let us know details like these:
    • Phone number of the account /business name
    • The device(s) and user(s) impacted
    • Extension number(s)
    • Meeting ID