HELP FILE

How do I change the settings on a paging realm or profile?

    Update the settings on your paging system as needed.
    1. If you are not already, sign in to your admin portal.
    2. From Phone system > Paging, select the realm or profile that needs changes made.
    3. From the Realm > Overview tab, change the following:
      • Details: Select Edit to make changes.
      • Associated Resources: View which part of the admin console references this realm. Then navigate to that resource directly to make changes.
    4. From the Realm > Zones tab, add or change the zone names and associated IP ports as needed.

      Remember: Zones are groups of devices, generally sharing a location or a department. If you were setting up a paging system for a school for example, you could enter "Hallways" or "Cafeteria" for the zone names, whereas if you were setting up a paging system for a hospital, perhaps you'd name your zones "Billing Dept." or "Emergency Room".

    5. Optional: From the Realm > Polycom tab, change the following when using a Polycom device:
      • Multicast Address: Choose the IP address and port used for the priority and emergency groups.
      • Priority Group: Choose the group number (in the Polycom handset itself) for the priority group. A page to this group will interrupt normal pages and active calls.
      • Emergency Group: Choose the group number (in the Polycom handset itself) for the emergency group. A page to this group will interrupt normal pages, priority pages, and active calls at a near maximum volume even if do not disturb (DND) is turned on.
    6. From the Profile > Overview tab, change the following:
      • Details: Select Edit to make changes.
      • Associated Resources: Locates this resource in the admin portal. Navigate to that resource directly to make changes.
    7. From the Profile > Zones tab, check the desired boxes next to the zones you want to allow this group to send pages to (transmit) and/or receive pages from (subscribe).
    8. Optional: From the Profile > Polycom tab, change the following:
      • Default Zone: Choose the zone number you want to be the default zone for transmitting pages.
      • Interrupt In-Progress Calls: Choose if you want to allow calls to be interrupted by pages. On Polycom devices, pages to the emergency zone will always interrupt calls.
    9. Select Save as you make changes.
    While on any tab in a paging realm or profile, you can select Three Dots Icon in the top-right to make changes to the overview page or delete the item. Use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each item's detail page.